UI Design

Flight Interruption System re-skin

Photo of Flight Interruption System re-skin

Flight Interruption System (FIS) is an application that allows guests to self-service his/her recovery options due to flight rescheduled by AirAsia. The affected guest will receive an email with a link to the FIS to perform the recovery options.

AirAsia had given its website a facelift in 2012 and I was tasked to re-skin the FIS interface to fit within the AirAsia product family, as well as its email templates. I was working in collaboration with a Head of Customer Service, a Product Manager and a Back-end Developer.

ROLE 👩‍🎨

UI Design

timeline 🗓️

2012–2013
Flight Interruption System main screen
Flight Interruption System refund screen
Flight Interruption System refund request has been submitted screen
Flight Interruption System main screen
Flight Interruption System select flights screen
Flight Interruption System credit account screen
Flight Interruption System request has been submitted
Flight Interruption System 404 error page
Flight Interruption System flight cancellation notice email
Flight Interruption System flight recovery confirmation email
Flight Interruption System flight rescheduled notice email

Web boarding pass redesign

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